Refund policy

Last updated: July 8, 2026

We want you to be happy with your purchase. This policy explains how returns and refunds work at Theos Gaming.

30-Day Money-Back Guarantee

You may return most items within 30 days of delivery for a refund. To be eligible, the item must be unused, in its original condition, and in its original packaging.

How to Start a Return

Email jedvtheosgaming@gmail.com with your order number and the reason for your return. We will respond with return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we will cover the cost of return shipping.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at jedvtheosgaming@gmail.com with photos of the issue, and we will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

Items marked as final sale, and items that have been used or damaged after delivery through no fault of ours, are not eligible for return.

Contact

Questions about this policy can be sent to jedvtheosgaming@gmail.com.